Accessibility statement.
We want everyone to be able to use this website and our client portal, including people who use a screen reader, a keyboard, voice control or magnification.
The standard we work to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA on every public page, the client portal and the back office.
What we do
- Every page is checked automatically with axe, in light and dark mode, each time we change the site.
- We use every page with a keyboard alone, and check that focus is always visible.
- Text and controls meet the AA contrast ratios. Nothing depends on colour alone: every status has a word.
- Pages work without JavaScript, apart from signing in with a passkey.
- Motion is reduced when your device asks for it.
- Forms say what went wrong, next to the field and in a summary at the top.
What isn't right yet
- Invoice and document PDFs are not yet tagged for screen readers. The portal's invoice list shows each invoice's number, dates, total and amount still to pay as ordinary text, and we'll send any invoice or document in another format if you ask.
- Passkey sign-in needs JavaScript. You can always sign in with a password and a one-time code instead.
Getting help
If something on our site stops you from doing what you came to do, tell us through the contact page, on WhatsApp or by phone. We'll reply within one working day, help you get it done another way, and fix the problem.
This statement was last reviewed on 14 November 2026.