Xee Works
Menu

PAIA manual.

Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by POPIA. It explains which records we hold and how to ask for them.

1. The company

  • Name: Xee Holdings (Pty) Ltd, trading as Xee Works
  • Registration number: 2021/435618/07
  • Physical and postal address: 160 Belmont Road, Effingham Heights, Durban North, KwaZulu-Natal, 4051
  • Head of the body and information officer: Xien Singh
  • Contact: through the contact page, marked "PAIA request", or by post to the address above

2. The Information Regulator's guide (section 10)

The Information Regulator publishes a guide on how to use PAIA and POPIA, in each official language. You can get it from inforegulator.org.za, or ask the Regulator for a copy (Form 1 of the PAIA regulations):

Information Regulator, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · enquiries@inforegulator.org.za · 010 023 5200

A copy of the guide is also available to look at, free, at our address during office hours.

3. Records available without a request (section 52)

Our website content, this manual and our privacy policy are freely available on this site. We have not published a notice under section 52(2) of PAIA.

4. Records we hold

  • Company records: incorporation documents, share register, minutes and resolutions.
  • Financial records: tax invoices, credit notes, payment records, bank statements, VAT returns and annual financial statements.
  • Client records: contracts, proposals, signed documents, checkpoint sign-offs, support conversations.
  • Partner and personnel records: agreements, payout records and tax records.
  • Technical records: source code, system logs and audit logs.

5. Records kept because the law requires it

We keep records under, among others: the Companies Act 71 of 2008; the Income Tax Act 58 of 1962; the Value-Added Tax Act 89 of 1991; the Tax Administration Act 28 of 2011; the Basic Conditions of Employment Act 75 of 1997; the Electronic Communications and Transactions Act 25 of 2002; the Consumer Protection Act 68 of 2008; and the Protection of Personal Information Act 4 of 2013. We keep them for the periods those Acts set.

6. Processing of personal information (POPIA section 18 and PAIA section 51(1)(c))

  • Purpose: answering enquiries, delivering and invoicing our services, supporting clients, paying partners, and meeting our legal duties.
  • Data subjects and categories: people who contact us (contact details and messages); client contacts (contact details, sign-in records, sign-off and signature evidence); partners (contact and payment details).
  • Recipients: HostAfrica (hosting), our email server, Payfast for payments, and Anthropic for drafting and writing help (see the privacy policy).
  • Planned cross-border transfers: text sent to Anthropic in the United States, under s72(1)(a) of POPIA.
  • Security: passkey or password-plus-code sign-in, encryption in transit and of backups, file fingerprinting, and an audit log.

7. How to make a request

Use Form 2 (Request for access to a record) of the PAIA regulations and send it to the information officer through the contact page or by post. Describe the record clearly, say how you would like to receive it, and if you ask on someone else's behalf, include proof that you may. If you can't read or write, you may make the request orally and we will fill in the form for you.

We will decide within 30 days and tell you on Form 3. We may extend that once, by up to 30 days, in the cases section 57 allows, and will tell you why. A request may be refused only on the grounds in Part 3, Chapter 4 of PAIA, and we will give reasons.

8. Fees

  • Request fee: R140, payable by requesters other than people asking for their own personal information.
  • Access fee: for searching for, preparing and copying the record, at the rates in the PAIA regulations. If the work will take longer than six hours we may ask for a deposit of up to a third of the access fee.

We will tell you the fees before we do the work. You may lodge a complaint about a fee as set out below.

9. If you are unhappy with our decision

Within 180 days of our decision, you may complain to the Information Regulator (Form 5 of the PAIA regulations, PAIAComplaints@inforegulator.org.za), or apply to a court.

10. Availability

This manual is available on this website, at our address for anyone to look at free of charge, and to the Information Regulator on request. Last updated 14 November 2026.